Box Caddy products are covered by a 3-year limited warranty against defects in materials and workmanship under normal, intended use.
Eligibility
Box Caddy stands behind products purchased through approved channels. This warranty applies to products that are:
- Purchased directly from Box Caddy on Amazon or from Box-Caddy.com.
- Purchased or received from a Box Caddy authorized distributor, supplier, retailer, or recycling service provider.
- Held by the original purchaser or original recipient through an authorized Box Caddy program.
- Accompanied by valid proof of purchase, order details, or other reasonable proof of authorized distribution when requested.
If you purchased from Box Caddy on Amazon or Box-Caddy.com, you may register or submit a claim directly with Box Caddy. If you received or purchased your product from an authorized distributor, supplier, retailer, or recycling service provider, please contact that provider first. Box Caddy will work with authorized partners as needed to help resolve eligible warranty issues.
Products purchased from unauthorized third parties, resale marketplaces, or other non-authorized sellers are not eligible for warranty coverage. The warranty period begins on the original date of purchase or the date the product was provided through an authorized Box Caddy program.
What's Covered
The warranty covers manufacturing defects, failures in materials or workmanship, or broken parts that occur during normal, intended use and prevent the product from functioning as intended.
What's Not Covered
The warranty does not cover:
- Normal wear and tear from regular use.
- Scratches, scuffs, discoloration, cosmetic marks, or other appearance changes that do not affect function.
- Damage caused by misuse, abuse, accidents, improper installation, or use outside the product's intended purpose.
- Damage caused by modification or alteration of the product.
- Damage resulting from excessive heat, fire, chemicals, or other environmental conditions.
- Lost or stolen products.
Warranty Remedy
For an approved warranty claim, Box Caddy will, at its discretion, repair or replace the defective product with the same or a comparable product at no charge.
Replacement is the standard warranty remedy. Refunds are not generally provided under the warranty. If a suitable replacement is unavailable, Box Caddy may, at its discretion, provide another appropriate remedy, including a refund of the original purchase price.
Replacement products do not restart the warranty period and remain covered for the remainder of the original 3-year warranty period.
Making A Claim
To submit a warranty claim, you may be asked to provide:
- Proof of purchase.
- Order number.
- Description of the issue.
- Photos or video showing the defect.
- Additional information reasonably necessary to evaluate the claim.
Box Caddy may require the defective product to be returned or otherwise verified before providing a replacement.
Additional Terms
This limited warranty applies only to the original purchaser and is not transferable.
To the extent permitted by applicable law, Box Caddy is not responsible for incidental, indirect, or consequential damages arising from use of the product.
This warranty gives you specific legal rights, and you may also have other rights that vary by state.
